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About The Client

The Regulated Industries Complaints Office (RICO) is a statewide agency of Commerce and Consumer Affairs Department. It represents the enforcement arm for various professions and vocations which are licensed in the State. RICO investigates allegations of professional misconduct by licensees and investigates possible unlicensed activity which may be occurring in the State. RICO’s partner agency, the Professional and Vocational Licensing Division (PVL), accepts applications and issues licenses for various licensing boards, commissions, and programs.

RICO investigates complaints received from consumers, various licensing authorities, and anonymous sources. RICO also initiates cases based on referrals from other law enforcement agencies and professional associations. Occasionally, matters are reported by hospitals and employers. RICO also conducts compliance checks along with sweep and sting operations.

About Impact



  • SQL Server Database
  • Entity Framework
  • WPF
  • Prism
  • Telerik


  • Case processing
  • Person/Company tracking
  • History/change tracking
  • Letters/forms generating
  • Exporting to Excel
  • Reporting
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Contact Us

Get in touch with us
  • Andriy Frantsishkevych
  • Customer Success Manager

Blackthorn vision

Since 2009, we've been assisting technology companies to build and improve their software products. We help to scale tech teams, deliver projects on time and within budget, develop ideas from initial concepts to a final product.

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