Guarantees.

Guarantees

As reliable partner, Blackthorn Vision provides clear guarantees, customer care, project support and legal liabilities, including protection of intellectual property rights and NDA.

Pilot Project

This model allows our clients to get a pilot project done for FREE! We are so confident about the quality of our services that we offer to do a free sample project without any obligations.

All that a client needs to do is to fill up the details of their project specifications. We get in touch with the client to discuss the sample work size depending on the volume of the entire project, the turnaround time and the complexity of work. We complete the mutually agreed amount of sample project work and send it to our client. Once the client builds a confidence in us and is satisfied with our pilot work, they send us their complete volume of project.

We believe that the best way to get acquainted with our services is via a FREE pilot project. There will be absolutely NO fees or hidden costs for the sample project and clients are under no obligation to provide further work.

The major benefits of a pilot project:

  • An opportunity to assess the quality and the speed of our work
  • An opportunity to accurately evaluate our working processes, project management, reporting, and communication skills
  • No contract obligations and the ability to terminate the work at any time
  • No substantial investments at this stage
  • The ability to avoid loss of time and money in a way chosen by the provider
  • An opportunity to establish good partnership relations and ensure that our team will help to deliver the functionality needed in production.

IP Protection & NDA Policy

Blackthorn Vision understand the importance of IP and secrecy of our customers’ confidential information. We see this as the critical element for maintaining a long-term relationship with our customers. We are committed to protecting customer IP throughout the project cycle.

Key areas of our IP protection policy include:

  • At the time of joining, all employees of Blackthorn Vision are required to sign a proprietary information and inventions agreement. Individual NDAs are also signed with every employee on joining
  • Employees cannot disclose any proprietary information directly or indirectly to anyone outside the company, or use, copy, publish, summarize or remove such information from the company premises
  • Employees cannot use any unfair competitive practices upon termination of employment or engage in any business during employment
  • We have a strong ethical framework that forbids exchange of IP between projects
  • Any confidential information received from third parties and clients are held in strictest confidence and employees are not allowed to disclose or use it, except as necessary to perform his/her obligations as is consistent with third parties

Support & Warranty

Project support and warranties are an integral part of our IT solutions. For projects with a duration more than six months, we provide a one-month support period — free of charge — for fixing any bugs after completion of a project. All expected work and implied warranties for the Blackthorn Vision projects include, but are not limited to, the warranties of quality and fitness for a particular purpose, and are limited in duration to the above period. For projects of a shorter duration than six months, the support period is negotiable.

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